Soft Skills Training

TRAINING TOPICS

 
"Marketing & Selling Skills

Roles within sales and marketing are changing, demanding higher level of skills rather than new ones. Sales & Marketing are important skills which allow you to engage with all types of people. We teach you the skills to increase your brand awareness, develop your target market, as well as create the necessary leads. The key to success in any business is sales and during the course there is a strong focus on developing your sales skills, so that you can apply what you learn to your current position.


"Training & Facilitating

In this section we train your trainers and train them to know their staff and how to get the best from each employee. We teach them set of skills that are useful in everyday workings and how they can increase productivity.


"Internal Department Communication Skills

Internal Communication is the conversations that businesses have with their staff and those staff have with each other. It should always be remembered that communication between employees is very often far more powerful than any communication from employer to employee. We share with you all the knowledge that is needed to be a successful internal communicator.


"Communicating with difficult Guests

The measurement and monitoring of complaints, from receipt to resolution is also vital. The organization must have suitable systems and commitment to do this. We train your staff how to look after complaining customers extremely well - generally regardless of whether they are right or wrong.


"Delegation Skills

Delegation is one of the most important management skills.We will teach many rules which one can follow and techniques which will help you to delegate well as it saves time and also gives you a chance to finish your priorities first.


"Negotiation and Persuasion Skills for Sales

We show the importance of these skills to the staff and show them with our various innovative methods how they can be better in negotiation and persuasion skills.These negotiation techniques deal mainly with sales negotiation and are written from the point of view of the 'seller'.


"Hygiene, Dress and Appearance

Grooming is much more than keeping clean and putting on a fresh set of clothes every day. It's an attitude, a disposition, a positive sense of self that radiates from within. In this section we teach the do's and don'ts and how your staff can give a positive vibe to the guests all day long.


"Supervision of the Staff

Many times employees are promoted to the role of supervisor because of their strong technical expertise. However, an effective supervisory relationship requires that the supervisor not only be a content expert. but they also accept the enormous responsibility of mentorship. We train the supervisors and managers an enhanced set of skills so they are well equipped in handling and taking care of their respective staff.


"Time Management Skills

We teach the staff many techniques to become the master of their own time.Time management is the ability to plan and control how you spend the hours in your day to effectively accomplish your goals. We teach the staff many simple techniques whichmake it easier to manage their time and setting goals, prioritizing tasks, and monitoring where your time actually goes.


"Cost Cutting Methods

We have seen that small things make a big difference especially in the hotel industry. Many times kitchen staff or the admin staff do not even comprehend how they can save the company a lot of money by just altering how they work and use things and for that we have various methods for all the departments on how they can use different cost cutting procedures.


"Listening Skills

The most brilliant and effective speaker ultimately comes undone if he/she fails to listen properly. Listening does not come naturally to most people, so we teach the staff how to work on it and how we can to stop ourselves 'jumping in' and giving our opinions.


"Email Writing Skills

If you are unconvinced about the importance of accurate writing, then you are in for a surprise. With emails, notes, letters, texts, most people spend a fair amount of time at work communicating via the written word. Whether you are messaging a colleague, writing to your manager, or writing to a potential guest or replying back to an unsatisfied guest or just replying back on online sites like trip advisor. We train the staff to take care of the smallest of details correctly. Writing skills make a difference in how your staff comes across to the guest and by staff we mean your company name.


"Stress Management

We experience stress when we feel that situations are out of our control. It activates the stress hormone and, if chronic, wears down confidence, concentration and well-being. We teach the staff many ways to quickly decrease your stress level and be able to give your full attention to the work at hand.


"Teamwork and Hotel knowledge

This is one of the most important skill your staff needs to posses.Lack of team work can result to big losses to the company and make uncomfortable environment for the staff to grow and work together for the company success. We teach the staff the importance of this skill and how to be a better team worker and gain higher quality of work easily.


"Social Media Skills

In today's world of technology, social media plays a huge role in company success. We show the marketing team ways how they not only market your hotel through social media but also generate business and also how to keep people engaged makes interesting on a day to day base.


"Leadership Skills

No matter how well your team is, it is highly important to have leadership skills not just for the managers and supervisors but also for the individuals. In this we train the staff how they can improve their existing skills and become good leaders by following some simple rules. As we believe that leadership is about behavior first, skills second. The leader's greatest role in motivating is to recognize people for who they are, and to help them find their own way forward by making best use of their own strengths and abilities.


"Employee Motivation

Highly motivated staff gives not only higher productivity but also gives better quality of work. Motivated employees will not only work faster, but they will use their creativity to recommend process improvements that can lead to saving a lot of money for your organization. Ultimately, motivation must come from within each person. We train the staff how they can be self motivated and find their own way forward by making best use of their own strengths and abilities.


"Telephone Etiquettes

You need to keep in mind that every caller could be a potential or existing customer, and the way that you handle calls will directly impact your ability to win new customers, build relationships and increase sales. Telephone etiquette allows you to communicate effectively, reduces the possibility of misunderstandings and shows professionalism.In this section we train the staff how to converse effectively over the phone in any given situation and at any busy time of the day.


"Decision Making Skills

Decision making is an essential leadership skills. If you can learn how to make timely, well-considered decisions, then you can lead your team to well-deserved success. The skills we teach help you to make the best decisions possible with the information available. These tools help you map out the likely consequences of decisions, balance different factors, and choose the best courses of action to take.